FAQ
The wands
For glass wands, clean after each use with a mild or pH-balanced soap and warm water. Avoid harsh soaps or cleaning products.
For crystal wands, there's no need to boil them. Simply wash before and after each use with a gentle, pH-balanced soap.
Treat your wand with care, just as you would any precious item. After washing, dry it gently and avoid dropping or knocking it on hard surfaces. For crystal wands, avoid exposing them to extreme temperatures.
Your wand comes with a soft pouch, perfect for protecting it between uses.
You can store it in this pouch, a cloth, or a dedicated box, somewhere clean, dry, and away from direct sunlight.
If it’s a crystal wand, you may also wish to store it with intention, as part of your ritual space.
Absolutely. You can visit our Crystal Wand Guide to explore the emotional and energetic qualities of each stone. You can also send us an email if you’re unsure, we’re always here to help.
Shipping & delivery
Yes, we currently ship to Canada, US & UK.
Shipping is free on all orders, regardless of location. No customs fees, no surprise charges: all costs are included in the price you see.
Most orders arrive within 3 to 15 business days.
Of course. Please contact us at info@biaself.com and we’ll investigate right away. If your package is confirmed lost, we’ll replace it.
Returns & warranty
We're so sorry. If your wand arrived damaged or broken, send us a photo at info@biaself.com and we’ll make it right. This shouldn’t happen, and we’ll take care of it.
Yes. All our wands are covered by a 365-day warranty for any manufacturer defect or breakage. If something happens to your wand, reach out, we’ll be here.
Due to the intimate nature of our products, we don’t accept returns. However, if there’s any issue with your order, contact us and we’ll do our best to find a solution.
Crystal healing & safety
Yes. All our crystal wands are made from body-safe, polished stones. We recommend using them gently and mindfully. Always listen to your body.
If you’re pregnant, consult your healthcare provider before internal use. During menstruation, it's a personal choice, some women find it comforting, others prefer to wait.
Sometimes, yes. If a crystal feels intense, you can simply place it near you instead of using it internally. Go slowly, and choose what feels safe and nourishing.
If that’s part of your practice, yes. Some women like to cleanse their wands energetically with water, moonlight, or smoke between uses. But it’s not required. Trust what feels right for you.