FAQ
The wands
Glass wands: Clean your pleasure wand after each use with a mild or PH balanced soap and warm water. Do not use harsh soap or other products.
Crystal healing wands: You do not need to boil the wands. You can simply wash them before and after each use with a gentle PH balanced soap.
Our pleasure wands are very durable and easy to care for. We recommend washing them before and after each use.
Be careful when handling the wand or placing it on hard surfaces, and wrap it carefully when transporting it.
We always recommend verifying the integrity of your wand by running your fingers around to feel for any cracks. If you feel something abnormal, do not use the toy. Email us with a picture, so we can assess the defect for you.
We recommend storing your wand in a safe place such as a box or cupboard. Many women prefer to store the toys inside their lingerie drawer. Temperatures are not really important, as long is it not freezing cold or boiling hot!
If you want to display your toy as a house ornament, we love it! However, be careful that it does not roll off the surface, as it might get damaged if it falls.
Customer service
If the wand arrives damaged or broken, please contact us with a photo of the damages. This is not supposed to happen, and we will make sure to solve that issue for you.
Yes, of course. We offer a free 1 year warranty on all wands.
It means that if your wand does not preserve its integrity over time, we will send you another one completely free of charge.
Of course! We are always happy to help. Feel free to email us, and we will be glad to answer any questions.
Due to the intimate nature of our products, we do not accept returns. However if you are unhappy with your order, please send us an email.
Shipping & Delivery
Absolutely. We ship everywhere around the world.
Shipping is free!
Depending on where you live, it usually takes between 3 and 18 business days. Here are some estimates:
Canada: 3-15 days (due to delays with Canada Post, we’ve increased our normal delivery time here).
United-Stated: 5-15 days.
Rest of world: 8-18 days
We invest a lot in our shipping process to stay competitive and for you to get your package as fast as possible.
However, shipping companies may be unpredictable at times and shipping times may vary from the ones estimated.
Of course! Please contact us with your order number and we will solve that issue for you.